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Our Jewellery Satisfaction Guarantee What is the Robert Young Jewellery Satisfaction Guarantee?

We believe we have the most meaningful jewellery in the world, and we want to make it worry free when purchasing Robert Young Jewellery.
  Complimentary Shipping 
Yes, FREE SHIPPING to Australia, Europe, America, Canada and New Zealand. -see below Complimentary Ring Re-Sizing 
Worried the ring may not fit? Just send it back and well re-size it for you for FREE!.  -see below Complimentary Cleaning
Have you had your Robert Young Sculpture for a while? Does it need to be cleaned? Just send it in and we will clean if for free.  -see below Try before you buy
We can send you a replica, or a resin copy. Our replica’s are the same item but in silver with Cubic Zirconiums' for you to view and try  on.  -see below
    Satisfaction Guarantee Conditions. Complimentary Shipping
We will ship to any of our current destinations for free. These include Australia, America, Canada, New Zealand, and Europe Complimentary Re-Sizing
Purchased one of our rings and it's the wrong size ?   Don't worry. We'll resize it for you,  FOR FREE !

Even if you purchased one of our rings a few years ago and its a bit tight or a bit loose, just send it to us, we'll resize it for you FOR FREE.

We want to make it easy, just stay connected to us and we will help out. Simply email us to start.

1. The re-size only applies to the original purchaser.
2. We will resize a ring, a maximum of three times in its life.
3. A copy of the receipt must be produced to validate ownership.
4. You must have a up to date registered user account on this site since the ring was purchased.
5. The ring must have been owned for a minimum of 1 month.
6. The ring must have the Robert Young Jewellery hallmark.
7. There must be more than one full size difference required.
8. This ring resizing policy does not apply to damaged rings. 
9. This policy only applies to rings or bands that can be resized, not all rings can be resized. Some Diamond rings, some Eternity rings, or rings with continuous writing are not able to be resized and are not included in this policy. 
10. The ring must be insured by the owner whilst in transit and in our care being resized. We do not offer any liability whilst in our care. 
11. Returning the jewellery via registered post only to Robert Young Jewellery 485 Balmain Road Lilyfield NSW 2040. Include a registered express post bag for the return. 



Complimentary Cleaning
We offer a Complimentary Cleaning Service on our jewellery We want to make it easy, just stay connected to us and will help out. Simply email us to start.

1. The Complimentary Cleaning only applies to the original purchaser
2. We offer a Complimentary Clean for your Robert Young Sculpture a maximum once every 18 months. Please contact us every 18 months.
3. A copy of the warranty/receipt must be produced to validate ownership
4. You must have a up to date registered account on this site since the jewellery was purchased.
5. Our Cleaning Service provides a new lease of life, we will place it in the ultrasonic to remove stubborn dirt and give it a quick buff. If your Jewellery requires a deeper polishing or deep scratch removal we will contact you and discuss the options. 
6. The ring must have the Robert Young Sculpture hallmark.
7  This Complimentary Cleaning policy does not apply to damaged rings. 
8. The Jewellery must be insured by the owner, whilst in transit and in our care. We do not offer any liability whilst in our care. 
9. Returning the jewellery via registered post only to Robert Young Jewellery 485 Balmain Road Lilyfield NSW 2040. Include a registered express post bag for the return. 

Try Before You Buy.
We know it takes a lot of faith to buy a piece of jewellery that you may wear everyday for the rest of your life without trying it on. 

We believe you'll love our jewellery, and so we have created a replica Library. We can send you your selection from our replica library, These replicas are made from Silver and Cubic Zirconiums' (man made diamonds) or a resin copy. 

This service is not available on every item. Our replicas are made in standard sizes and may not always be available. If you would like to try before you buy, register on this site, then simply email us.

1. The Try before you buy only applies to Jewellery of greater value than $1200
2. This is a short term loan and is for the sole purpose of evaluating the jewellery for possible purchase. This is not a sale item, and not for use in any other purpose.
3. A Charge of $99 for this service will be applied which is refunded or credited to you if you proceed with the purchase. Credit card only.
4. You must have be a registered user account on this site to try before you buy.
5. A security deposit of between $500 will be required for each jewellery item and reimbursed upon return. again applied Credit card only.
6. The ring must be returned in the same condition it was sent, together with all the packaging.
7. Loss or damage will be charged to your credit card.
8. Returning the jewellery via registered post only to Robert Young Jewellery 485 Balmain Road Lilyfield NSW 2040