Our Jewellery Satisfaction Guarantee
What is the Robert Young Jewellery Satisfaction Guarantee?
We believe we have the make meaningful jewellery in the world, and we want to make it worry free when purchasing a Robert Young Jewellery.

Complimentary Shipping

Yes, FREE Delivery around Australia , Europe , America, Canada and New Zealand.

-see below

Complimentary Ring Re-Sizing

Worried your ring may not fit? Just send it back and well re-size it for you for FREE!.

-see below

Complimentary Cleaning and Checking the Setting

Have you had your Robert Young Jewellery for a while? Does it need to be cleaned or checked? Just send it in and we will clean if for free.

-see below

Try before you buy. Resin Replica

We can send you a Resin Replica. 

 

 

 

Satisfaction Guarantee Conditions.

Complimentary Shipping

We will ship to any of our current destinations for free. These include Australia, America, Canada, New Zealand, and Europe

 

Complimentary Re-Sizing

Purchased one of our rings and it's the wrong size ? Don't worry. We'll resize it for you, FOR FREE!

Even if you purchased one of our rings a few years ago and its a bit tight or a bit loose, just send it to us, we'll resize it for you FOR FREE.
Some full set Eternity Rings are not possible to resize due to the number of diamonds that determine the diameter of the Eternity Ring

 

We want to make it easy, just stay connected to us and we will help out. Simply email us to start.

 

1. The re-size only applies to the original purchaser.
2. We will resize a ring, a maximum of three times in its life.
3. A copy of the receipt must be produced to validate ownership.
4. You must have a up to date registered user account on this site since the ring was purchased.
5. The ring must have been owned for a minimum of 1 month.
6. The ring must have the Robert Young Jewellery hallmark.
7. There must be more than one full size difference required.
8. This ring resizing policy does not apply to damaged rings.
9. This policy only applies to rings or bands that can be resized, not all rings can be resized. Some Diamond rings, some Eternity rings, or rings with continuous writing are not able to be resized and are not included in this policy.
10. The ring must be insured by the owner whilst in transit and in our care being resized. We do not offer any liability whilst in our care for this free service.
11. Returning the jewellery via registered post only to Robert Young Jewellery 602 Botany Road Alexandria NSW 2015. Include a recorded delivery express post bag for return.

 

Complimentary Cleaning and Checking the Stone Setting

We offer a Complimentary Cleaning Service on our jewellery

 

We want to make it easy, just stay connected, keeping you account details correct and will help out. Simply email us to start.

 

1. The Complimentary Cleaning only applies to the original purchaser
2. We offer a Complimentary Clean for your Robert Young Jewellery a maximum once every 18 months. Please contact us every 18 months.
3. A copy of the warranty/receipt must be produced to validate ownershiip.
4. You must have a up to date registered account on this site since the jewellery was purchased.
5. Our Cleaning Service provides a new lease of life, we will place it in the ultrasonic to remove stubborn dirt and give it a quick buff. If your Jewellery requires a deeper polishing or deep scratch removal we will contact you and discuss the options.
6. The ring must have the Robert Young Jewellery hallmark.
7. This Complimentary Cleaning policy does not apply to damaged rings.
8. The Jewellery must be insured by the owner, whilst in transit and in our care. We do not offer any liability whilst in our care for this free service.
9. Returning the jewellery via registered post only to Robert Young Jewellery 485 Balmain Road Lilyfield NSW 2040. Include a recorded delivery express post bag for return.